Support
support@getdanceai.com — orders, returns, billing, hardware and anything that is not working. We reply within two business days.
Please include your order number if you have one. It is in your confirmation email and on your account page.
Privacy
privacy@getdanceai.com — access, correction or deletion of your personal information, and anything on the privacy policy.
What to include
You will get a faster answer if you tell us:
- Your order number, if the question touches an order. It is in your confirmation email and on your account page.
- The email address on the account — it is how we find you, and it is not always the address you are writing from.
- For a hardware problem: which pad, and what happens. A short video is worth several paragraphs.
- For a billing question: the date and amount of the charge.
Response times
We answer within two business days, Monday to Friday, excluding US public holidays. Billing and delivery problems jump the queue.
We do not operate a phone line. Everything is handled by email so there is a written record on both sides — and cancelling your membership never requires contacting us at all, it is a button on your account page.
Business details
DanceDojo is operated by ViralScripts LLC, a limited liability company registered in the United States.
Registered address: ViralScripts LLC, 6307 N Hampton Dr, Austin, TX 78723, USA.
Business enquiries, including domain and identity verification: alex@getdanceai.com.