Membership
Cancel at any time from your account page. It opens Stripe’s billing portal, takes effect immediately, and needs no phone call or email.
Cancelling stops all future charges. You keep access until the end of the period you have already paid for. We do not pro-rate part-months.
If your plan included a free trial, cancelling before the trial ends means you are never charged. We email you before a trial converts.
If you were charged unexpectedly — a renewal you meant to cancel, or a duplicate — write to us and we will refund it.
Dance pads
30 days from delivery to return a pad for a full refund of the pad price, for any reason. It needs to be in a condition we can accept back: reasonable use is fine, damage beyond that is not.
Write to support@getdanceai.com and we will send return instructions. Do not ship anything back before we have replied, or we may not be able to match the return to your order.
If the pad arrived damaged, faulty or was not what you ordered, we cover return shipping and either replace it or refund it in full — your choice. If you are returning it because you changed your mind, return shipping is yours.
Refunds go back to the original payment method once we receive the return. Banks usually take 5–10 business days to show it.
Orders that have not shipped
Cancel any time before dispatch for a full refund, including any shipping you paid. Write to us as soon as you can and we will stop the order.
Delays
If we cannot ship within the window shown at checkout, we will email you before that date with a new date, and you can cancel for a full refund instead of waiting. If we cannot give a firm revised date, we will cancel and refund automatically rather than hold your money.
How to reach us
Email support@getdanceai.com with your order number. We reply within two business days.