Where we ship
We currently ship dance pads within the United States only. The membership is digital and available wherever you can sign in.
Cost
Standard shipping is free — it is included in the pad price, not added at checkout.
Express shipping is available for an additional charge, shown on the shipping step before you pay. You will never see a shipping, handling or processing fee appear after the price you were quoted.
How long it takes
Delivery estimates are shown on the shipping step for the specific pad you are buying, because they differ by model. The estimate covers dispatch plus carrier transit in business days, and excludes weekends and public holidays.
You will get a confirmation email when you order and a tracking number when it ships.
If we are running late
If we cannot ship within the window shown at checkout, we will email you before that date with a revised date, and you can cancel for a full refund instead of waiting. We will not quietly hold an order past its promised date.
Damaged or missing deliveries
Tell us within 14 days of the delivery date at support@getdanceai.com and we will replace it or refund it. Photographs of damaged packaging help but are not required.
Addresses
We validate addresses at checkout to catch typos, but the address you confirm is the one we ship to. Let us know immediately if it is wrong — once a parcel is with the carrier we may not be able to change it.